| OUR SERVICE. YOUR SECRET. |
| (281) 610-4065 P.O. Box 8766 The Woodlands, TX. 77387 |
| TESTIMONIALS |
Mon, 20 July 2009
You have been very patient and very helpful for over a year as I worked on the construction and preparation of Belle Rose Maison.
Now that we've held our first few events, the performance of you and your crew is everything I thought it would be, and is the reason I
chose The Secret Service for event staffing and clean-up. You and your crews are performing remarkably and I am very happy to
have you as a vendor. I look forward to your continued contributions to the success of our facilities.
--Debbie Adams, Owner
Belle Rose Maison
Wedding and Event Facility
Thu, 16 July 2009
The crew was very nice and very thorough. It was a challenging project considering all of the hard-to-reach glass in the sun room,
but the crew got it all and it's crystal clear. The power washing was thoroughly done as well. They did a great job working around
us. Five stars!
--Wendi Ervin
Fri, 10 July 2009
What an incredible job! When I walked in, I thought, "Wow! This looks like a different place!" After a bad experience with another
maid service, it's hard to believe you're in the same industry. What a difference between them and (The Secret Service). Very
professional. Very good job.
--Joey Stephenson
Tue, 30 June 2009
Great job by you and your crews, Brian. I was very pleased with the first house you did for me, and just as pleased with the second.
The crew put in a great effort despite the lack of electricity and air conditioning. It has been a pleasure working with your company.
Five-star service!
--Karen Mitchell
Wed, 24 June 2009
Brian:
I wanted to write to thank you for getting out to my house on such short notice. You went out of your way to ensure I was taken care
of. The house looked and smelled outstanding when the crew left. You took a huge burden off of me.
--Chris Leturno
Mon, 22 June 2009
I have used several maid services over the past few years, and I must say that I was very impressed Friday when you cleaned my
home. Much better service than I have received lately. Other than a few small items that were missed, the crew did a great job.
-- Linda Gilbride
Thu, 18 June 2009
Another fantastic job, Brian! The crew was incredibly conscientious and did a terrific job, especially with the windows. They have
never looked better! You have taken good care of us over the past few years, and I really appreciate it. Your concern for us goes
beyond the bottom line, and your advice has always been straight as an arrow. I appreciate the time and effort you spend with your
consultations. I am just sorry we have to move. Thank you for everything!
--Darlene Castille
Mon, 8 June 2009
I think The Secret Service has done a great job over the past two years. After a bad experience with our former cleaning company, it
gives me hope as the manager of this business complex that there is a cleaning company who is doing what they said they would do.
Very happy we switched to The Secret Service.
--Barry Newman
Murphy Energy
on behalf of Regency at No. 7 Business Condominium Complex
Fri, 15 May 2009
Terrific job on the windows, Brian! You and your tech were very thorough and conscientious, including putting back all of my plants
and furniture. Thank you for such a professional job!
--Cynthia Havens
Thu, 7 May 2009
Brian,
Fantastic job at our house yesterday! The whole house looks and smells great! We are also very pleased with the window cleaning.
I hired you to take this burden off of me just before we had our second child, and that's exactly what you did. What a relief! I couldn't
have asked for more.
--Nicole Anderson
Thu, 23 April 2009
Again, you have risen to the occasion. Getting all of these clubhouses and restrooms cleaned and ready for the pool season is a
considerable undertaking, and again, our clients are commenting on just how great everything looks. Your service is exactly what I
need for my clients because I know I won't have to check behind you or wonder whether or not the job is being done right. Well
worth the money. Thank you!
--Heather Dominey, Owner
A-Beautiful Pools
Mon, 20 April 2009
Brian,
In the two years since we hired you, you have consistently proven that we made the right choice in janitorial service. From a small
sales trailer, to now over 12 buildings and more than 21 occupants, your company has consistently provided top-tier service, and you
earn every dime we pay. Complaints are minimal, but when they do come up, you are on top of it, and they have all been handled
quickly and effectively. Your follow-up is extraordinary. It's obvious you care not only about the cleanliness of the buildings here, but
the success of Brownstone as a whole. Kudos!
--Heather Carlile
Sales Director
Brownstone Office Condominiums
Wed, 25 March 2009
You guys did a great job on the windows at my home! They are impeccably clean! Very conscientious and detail-minded. I especially
appreciate the care your tech exercised around my furniture and carpeted areas. Thank you!
--Dan Schmidt, Owner
Windows of Houston
Mon, 23 March 2009
You guys did a super job on our floors (VCT). They look great!
--Krystal Urban
Family Healthcare Affiliates, Conroe
Fri, 20 March 2009
Really good job on the Spring cleaning. After seeing some areas that were missed, I really appreciate you sending the crew back
immediately to take care of it. They were very nice on the return trip and took care of all of my concerns. We appreciate your work
and how honest you were with everything.
--Laura Hollis
Wed, 18 March 2009
After more than two years, I still think The Secret Service is a superior service. You have done an outstanding job since the day I
hired you. You are dependable, conscientious, and detail-minded, and have bent over backward several times to help me, including
recently when we had a very important security issue. The two previous cleaning companies we had cannot measure up to The
Secret Service. I am a huge fan!
--Johnny Greene
Spa at the Waterway
Fri, 27 Feb 2009
The house looked great :) It was so nice to come home to a clean house especially on a Friday! Love how well you cleaned the inside
of the refrigerator & oven! FIVE STARS!
--Gina Davis
Tue, 24 Feb 2009
Brian,
The service you gave us today was a home run -- out of the ballpark!! The crew should be told that we think they did a great job! The
kitchen counters, doors, appliances were all cleaned very well ... the bathrooms too!!! And I cannot find dust anywhere!
--Allyson Kuehn
Mon, 9 Feb 2009
Brian,
I want to commend you for doing such a great job again at the chamber's Taste of the Town (ToT) fundraiser. Your service at the
event has improved consistently every year since you began helping us at ToT in 2003, and the past three years have run especially
smoothly. Thank you for taking on such an extremely difficult task, and for all of the trash cans and trash bags you donate to the
event every year. All of us here at the SMCWCC are proud to have you as a Chairman's Circle member.
--Karen Hoylman
President
South Montgomery County Woodlands Chamber of Commerce
Thu, 5 Feb 2009
The crew did a wonderful job yesterday! I was VERY pleased! Everyone has commented! I look forward to seeing you again next
week.
--Debbie Silverstein
Facility Manager, Land Tejas
Legends Ranch POA
Tue, 13 Jan 2009
The crew did a great job today. I want to commend you on getting up to speed so quickly with my special requests and doing such a
great job from the outset. Thank you!
--Cassie Jones
Fri, 2 Jan 2009
The crew is doing great! I really appreciate all what you guys do. My life has greatly improved since we hired your service. Excellent
work.
--Connie Duke
Thu, 4 Dec 2008
The house you cleaned for our client looked great! Thank you for getting the job done so quickly and effectively.
--Brian Schweiker
Realtor
RE/MAX
Tue, 2 Dec 2008
Great job last night on the office! I'm looking forward to working with you and your crew.
--Carrie Rentfro
Rockwell Automation
Fri, 14 Nov 2008
We are off to a great start! There have been no complaints, and the largest tenant (the building owner) is very happy with your
performance. They say, 'It is a night and day difference." We are all very happy we switched to The Secret Service.
--Ann Woody
Moody Rambin Interests
Thu, 13 Nov 2008
You guys did a great job! For more than a week, we called on you in some pretty desperate times to get our store cleaned up prior to
opening. We called, you came, and always did exactly what we needed without much oversight from us. I am very happy with your
performance both from the managment of the project, as well as the performance of your workers.
--Carey Annar
Hubbell and Hudson
Thu, 23 Oct 2008
The house looks awesome! Thanks Brian.
--Allyson Kuehn
Tues, 21 Oct 2008
You and your crew did a great job on the construction clean. I appreciate the extra hours you put in to get this ready before our first
event. I thought (the facility) looked fine after your first trip, but appreciate the integrity you showed by returning to do more detail
work in the areas with which you weren't completely satisfied. Your price was very reasonable, and you were more than willing to
honor my few odd requests. Glad we used you.
--Jane Jones
The Grand Palace/Papa's Ice House
Thu, 16 Oct 2008
The windows on my house look great, both inside and out! You guys did great job. A perfect score on quality and value! Not a single
complaint! Thank you for the rush job and for working around the movers.
--Verity Lichte
Mon, 13 Oct 2008
I am very pleased with the services I receive from The Secret Service Cleaning Co. You and your crew have always been very
professional and courteous. My boss is very happy; and when he's happy, I'm happy. I get many calls from cleaning services and I
tell them I am happy with who I use and thank them for the call.
--Vickie Barnhart
CESI Chemical
Wed, 1 Oct 2008
I give The Secret Service 4.5 out of 5 stars. After a few initial issues were resolved, service was, and has continued to be, fantastic.
Response by management to problems and special requests has been very good.
--Kristina Self
Sales Counselor
Wilshire Homes
Thu, 11 Sept 2008
What a wonderful job! You power washed the house, driveway, porches and sidewalks, gave me a complete interior move-out clean,
cleaned the carpet, and cleaned all my windows inside and out. EVERYTHING was done very well. This has been a very gratifying and
smooth experience. I will definitely be calling in the future!
--Sue White
Wed, 10 Sept 2008
I have had my floor grout restored, my shower restored, and my master bathtub restored. I was amazed at the time that was spent
on each area as compared with the price that was quoted. I look forward to my carpets being cleaned and then starting my new bi-
monthly service with The Secret Service. It is nice to do business with someone like Brian who really takes the time to get to know
you, and your needs and expectations.
--Olivia Gunn
Mon, 18 Aug 2008
Brian,
While I am always pleased with the feedback I get from my clients about the results they get from your service, I think I am most
impressed with the fact that you never go back on your quotes. When you give someone a quote for service, they (and I) never have
to worry about a back-end charge from you with an excuse like "It took longer than we expected," or "I had to pay overtime." Thank
you for being so aboveboard and for being such an integral part of my vendor team.
--Elizabeth Chappell
Realtor
Keller-Williams Realty
Wed, 13 Aug 2008
The windows look great! Just a perfect, impeccable job. The difference is remarkable. Thank you for such tremendous results! I
only wish I lived there (at the rent house) so I could enjoy them all the time!
--Deborah Conley
Tues, 29 Jul 2008
Absolutely no complaints. We’re all impressed with how the floors shine, yet they’re not slippery (the other cleaning service had
them as slippery as ice)
--Jennifer Long
Tue, 1 Jul 2008 11:23:38 -0500
Hi Brian,
It's hard to believe it's been a year already. Boy time does fly! The Secret Service has done a great job for us. I occasionally hear of
issues but it's rare; when I do, you're Johnny on the Spot. I appreciate that!
--Debbie King
River Pointe Professional Bldg.
WOMEN'S HEALTHCARE AFFILIATES, PA
June 30, 2008
The Secret Service did a great job restoring the grout in my home! I give the results a perfect 5 out of 5 stars. The price was very
reasonable ($525 less than another contractor) and the floors look great! I definitely chose the right company to handle this project.
--Catherine Fambrini
Thu, 26 June 2008
Brian,
Thank you for taking care of the issues I brought to your attention. The house looked great!
--Carrie Markette
June 25, 2008
Thank you for everything! The service provided by you and your crews has been excellent. We are off to a great start!
--Monica Ramirez
Crane Energy
Tue, 10 Jun 2008 18:03:59 -0700 (PDT)
(The first visit was) awesome! The crew did a terrific job! It was great to come home to a clean house. Look forward already to the
next cleaning.
--Cheryl Libersat
June 2, 2008
I give The Secret Service 5 stars (out of a perfect 5). Other than some small issues in the beginning, the cleaning has been really
good. The day porter is very responsive to my calls as emergencies arise. The management at The Secret Service is also attentive
and responds to our needs promptly."
--Barbara Martin
Site Manager
Houston Physicians Medical Association
Fri, 11 Apr 2008 18:07:40
Brian,
I was very pleased with the work that was done today. I like how you listened to what I needed and worked with me on price initially
and today I was very pleased with the results. I wanted a clean look and smell and thats what I got! Thanks for everything! :)
--Peggy Pinnell
Thu, 10 Apr 2008 15:34:20
I think (the cleaning crew) is doing great! Other than sometimes not replacing low paper in the restrooms, I think they are doing
great! THANK YOU!!
--Valerie Freeman
FleetPride
April 1, 2008
I wanted to let you know how pleased Anya and I are with your service. From the outset, we were impressed with your company's
approach to handling our cleaning requirements. From the suggestions you made during the walk-through, to the end-result upon
completion of the job, the experience was easy, reasonably priced, and very timely. Thank you!
--Prentiss Harper
Wed, 20 Feb 2008 12:15:54
I appreciate you handling (my call for emergency service) in such a great timely manner -- just immediately! The job the crew did
looks great! Thanks again!
-- Marilyn Adams
Sales Assistant
Wilshire Homes
January 16, 2008
I had to get back in touch with you to tell you what a great job the cleaning crew did! I am very impressed! Thank you for all the hard
work!
-- Wanita Durkin
Fri, 21 Dec 2007 19:32:56
Great job today by our team! Everything they did was wonderful and it was SO NICE to walk into a house after a busy day and have it
be so clean and well done. Please tell the team thank you for us if you will.
--Donna Edwards
Sat, 24 Nov 2007 14:36:43
Brian,
The initial clean was fabulous! I appreciate their work. I look forward to having them come thru on Tuesday again... The joy of a clean
house is something I truly look forward to.
--Jennifer LeBlanc
Wed, 7 Nov 2007 13:19:57
Hi Brian!
We are back from Hawaii and it was sooooo nice to come back to our lovely, clean home. We really appreciate you and the ladies
taking such good care of us.
--Debbie Stuard
October 29, 2007
The Secret Service has always given us great service. They have bent over backwards to get the job done for me, even when it's
been on a moment's notice. Brian, you are a great businessman and you run a great service! Thank you for everything you have done
for us!
--Sandy Norton
Sales Counselor
Kendall Homes
October 8, 2007
Your customer service is excellent! Whenever I have had an issue with the crew's performance, The Secret Service has always
handled it quickly and effectively. Thank you for being so responsive to my calls. The outstanding service you are giving your clients
will be a great asset as you continue to grow.
--Kris Knezeak
Sales Counselor
Wilshire Homes
Tue, 2 Oct 2007 15:45:01 -0500
Hi Brian,
I have been getting positive feedback from all of the tenants of River Pointe Professional Building on your cleaning services. Overall,
they give you an A+! The Veterans Administration is especially happy, and says your service is "wonderful." I am really delighted that
we made the switch to The Secret Service.
--Debbie King
River Pointe Professional Bldg.
WOMEN'S HEALTHCARE AFFILIATES, PA
September 5, 2007
Brian,
Wow! I can not say enough about the quality job you are doing with the sales trailer lately. I know it would be easy for you all to come
in and do the bare minimum, as we all know, it is "just a trailer". This "trailer" is where I do all my business and it is very important
that it be maintained to high standards, as it is the first impression that a potential client will experience. Thanks for taking your job
seriously and I wanted you to know that I greatly appreciate it!
--Jean Pearcy
Sales Counselor
Wilshire Homes
August 8, 2007
Brian,
The ladies did a fantastic job with the Spring cleaning at my house today! I am very impressed with how thorough they were. I haven't
found anything that was missed! The only problem is they are going to make me look bad to my husband because they cleaned much
better than I ever could have! Thank you for making this such an easy and gratifying experience.
--Leslie Reilly
July 20, 2007
You know Brian, I think The Secret Service is the best. You called to welcome me even before I was transferred to this neighborhood.
Additionally, the service quality week to week has been excellent, you have bailed me out of emergencies when I needed last-minute
service, and your company has always been quick to respond to any service issues I have had. I was especially impressed when,
instead of waiting for the next regular service day, you had someone come out immediately to clean the kitchen floor I had
complained about in one of my inventory homes. You have earned my trust, my confidence and my loyalty.
--Linda Wright
Sales Counselor
Wilshire Homes
June 18, 2007
Excellent service. You have always been so easy to work with, and the ladies who clean my house are so sweet and kind. I have
always felt very comfortable with them in my home. I really appreciate the extra steps they take when they are cleaning. The ladies
do a great job every time they are here.
--Crystal Mulville
June 6, 2007
Brian,
I wanted to let you know what a great job the crew is doing. I am impressed with your company's attention to detail both from the
management of our account as well as from the crew's delivery of the service. Our site presents somes terrific challenges
considering it is still under construction, and your company has met those challenges. Your overall product is great.
--Derek Lucas
Custom Moulding and Accessories
You have been very patient and very helpful for over a year as I worked on the construction and preparation of Belle Rose Maison.
Now that we've held our first few events, the performance of you and your crew is everything I thought it would be, and is the reason I
chose The Secret Service for event staffing and clean-up. You and your crews are performing remarkably and I am very happy to
have you as a vendor. I look forward to your continued contributions to the success of our facilities.
--Debbie Adams, Owner
Belle Rose Maison
Wedding and Event Facility
Thu, 16 July 2009
The crew was very nice and very thorough. It was a challenging project considering all of the hard-to-reach glass in the sun room,
but the crew got it all and it's crystal clear. The power washing was thoroughly done as well. They did a great job working around
us. Five stars!
--Wendi Ervin
Fri, 10 July 2009
What an incredible job! When I walked in, I thought, "Wow! This looks like a different place!" After a bad experience with another
maid service, it's hard to believe you're in the same industry. What a difference between them and (The Secret Service). Very
professional. Very good job.
--Joey Stephenson
Tue, 30 June 2009
Great job by you and your crews, Brian. I was very pleased with the first house you did for me, and just as pleased with the second.
The crew put in a great effort despite the lack of electricity and air conditioning. It has been a pleasure working with your company.
Five-star service!
--Karen Mitchell
Wed, 24 June 2009
Brian:
I wanted to write to thank you for getting out to my house on such short notice. You went out of your way to ensure I was taken care
of. The house looked and smelled outstanding when the crew left. You took a huge burden off of me.
--Chris Leturno
Mon, 22 June 2009
I have used several maid services over the past few years, and I must say that I was very impressed Friday when you cleaned my
home. Much better service than I have received lately. Other than a few small items that were missed, the crew did a great job.
-- Linda Gilbride
Thu, 18 June 2009
Another fantastic job, Brian! The crew was incredibly conscientious and did a terrific job, especially with the windows. They have
never looked better! You have taken good care of us over the past few years, and I really appreciate it. Your concern for us goes
beyond the bottom line, and your advice has always been straight as an arrow. I appreciate the time and effort you spend with your
consultations. I am just sorry we have to move. Thank you for everything!
--Darlene Castille
Mon, 8 June 2009
I think The Secret Service has done a great job over the past two years. After a bad experience with our former cleaning company, it
gives me hope as the manager of this business complex that there is a cleaning company who is doing what they said they would do.
Very happy we switched to The Secret Service.
--Barry Newman
Murphy Energy
on behalf of Regency at No. 7 Business Condominium Complex
Fri, 15 May 2009
Terrific job on the windows, Brian! You and your tech were very thorough and conscientious, including putting back all of my plants
and furniture. Thank you for such a professional job!
--Cynthia Havens
Thu, 7 May 2009
Brian,
Fantastic job at our house yesterday! The whole house looks and smells great! We are also very pleased with the window cleaning.
I hired you to take this burden off of me just before we had our second child, and that's exactly what you did. What a relief! I couldn't
have asked for more.
--Nicole Anderson
Thu, 23 April 2009
Again, you have risen to the occasion. Getting all of these clubhouses and restrooms cleaned and ready for the pool season is a
considerable undertaking, and again, our clients are commenting on just how great everything looks. Your service is exactly what I
need for my clients because I know I won't have to check behind you or wonder whether or not the job is being done right. Well
worth the money. Thank you!
--Heather Dominey, Owner
A-Beautiful Pools
Mon, 20 April 2009
Brian,
In the two years since we hired you, you have consistently proven that we made the right choice in janitorial service. From a small
sales trailer, to now over 12 buildings and more than 21 occupants, your company has consistently provided top-tier service, and you
earn every dime we pay. Complaints are minimal, but when they do come up, you are on top of it, and they have all been handled
quickly and effectively. Your follow-up is extraordinary. It's obvious you care not only about the cleanliness of the buildings here, but
the success of Brownstone as a whole. Kudos!
--Heather Carlile
Sales Director
Brownstone Office Condominiums
Wed, 25 March 2009
You guys did a great job on the windows at my home! They are impeccably clean! Very conscientious and detail-minded. I especially
appreciate the care your tech exercised around my furniture and carpeted areas. Thank you!
--Dan Schmidt, Owner
Windows of Houston
Mon, 23 March 2009
You guys did a super job on our floors (VCT). They look great!
--Krystal Urban
Family Healthcare Affiliates, Conroe
Fri, 20 March 2009
Really good job on the Spring cleaning. After seeing some areas that were missed, I really appreciate you sending the crew back
immediately to take care of it. They were very nice on the return trip and took care of all of my concerns. We appreciate your work
and how honest you were with everything.
--Laura Hollis
Wed, 18 March 2009
After more than two years, I still think The Secret Service is a superior service. You have done an outstanding job since the day I
hired you. You are dependable, conscientious, and detail-minded, and have bent over backward several times to help me, including
recently when we had a very important security issue. The two previous cleaning companies we had cannot measure up to The
Secret Service. I am a huge fan!
--Johnny Greene
Spa at the Waterway
Fri, 27 Feb 2009
The house looked great :) It was so nice to come home to a clean house especially on a Friday! Love how well you cleaned the inside
of the refrigerator & oven! FIVE STARS!
--Gina Davis
Tue, 24 Feb 2009
Brian,
The service you gave us today was a home run -- out of the ballpark!! The crew should be told that we think they did a great job! The
kitchen counters, doors, appliances were all cleaned very well ... the bathrooms too!!! And I cannot find dust anywhere!
--Allyson Kuehn
Mon, 9 Feb 2009
Brian,
I want to commend you for doing such a great job again at the chamber's Taste of the Town (ToT) fundraiser. Your service at the
event has improved consistently every year since you began helping us at ToT in 2003, and the past three years have run especially
smoothly. Thank you for taking on such an extremely difficult task, and for all of the trash cans and trash bags you donate to the
event every year. All of us here at the SMCWCC are proud to have you as a Chairman's Circle member.
--Karen Hoylman
President
South Montgomery County Woodlands Chamber of Commerce
Thu, 5 Feb 2009
The crew did a wonderful job yesterday! I was VERY pleased! Everyone has commented! I look forward to seeing you again next
week.
--Debbie Silverstein
Facility Manager, Land Tejas
Legends Ranch POA
Tue, 13 Jan 2009
The crew did a great job today. I want to commend you on getting up to speed so quickly with my special requests and doing such a
great job from the outset. Thank you!
--Cassie Jones
Fri, 2 Jan 2009
The crew is doing great! I really appreciate all what you guys do. My life has greatly improved since we hired your service. Excellent
work.
--Connie Duke
Thu, 4 Dec 2008
The house you cleaned for our client looked great! Thank you for getting the job done so quickly and effectively.
--Brian Schweiker
Realtor
RE/MAX
Tue, 2 Dec 2008
Great job last night on the office! I'm looking forward to working with you and your crew.
--Carrie Rentfro
Rockwell Automation
Fri, 14 Nov 2008
We are off to a great start! There have been no complaints, and the largest tenant (the building owner) is very happy with your
performance. They say, 'It is a night and day difference." We are all very happy we switched to The Secret Service.
--Ann Woody
Moody Rambin Interests
Thu, 13 Nov 2008
You guys did a great job! For more than a week, we called on you in some pretty desperate times to get our store cleaned up prior to
opening. We called, you came, and always did exactly what we needed without much oversight from us. I am very happy with your
performance both from the managment of the project, as well as the performance of your workers.
--Carey Annar
Hubbell and Hudson
Thu, 23 Oct 2008
The house looks awesome! Thanks Brian.
--Allyson Kuehn
Tues, 21 Oct 2008
You and your crew did a great job on the construction clean. I appreciate the extra hours you put in to get this ready before our first
event. I thought (the facility) looked fine after your first trip, but appreciate the integrity you showed by returning to do more detail
work in the areas with which you weren't completely satisfied. Your price was very reasonable, and you were more than willing to
honor my few odd requests. Glad we used you.
--Jane Jones
The Grand Palace/Papa's Ice House
Thu, 16 Oct 2008
The windows on my house look great, both inside and out! You guys did great job. A perfect score on quality and value! Not a single
complaint! Thank you for the rush job and for working around the movers.
--Verity Lichte
Mon, 13 Oct 2008
I am very pleased with the services I receive from The Secret Service Cleaning Co. You and your crew have always been very
professional and courteous. My boss is very happy; and when he's happy, I'm happy. I get many calls from cleaning services and I
tell them I am happy with who I use and thank them for the call.
--Vickie Barnhart
CESI Chemical
Wed, 1 Oct 2008
I give The Secret Service 4.5 out of 5 stars. After a few initial issues were resolved, service was, and has continued to be, fantastic.
Response by management to problems and special requests has been very good.
--Kristina Self
Sales Counselor
Wilshire Homes
Thu, 11 Sept 2008
What a wonderful job! You power washed the house, driveway, porches and sidewalks, gave me a complete interior move-out clean,
cleaned the carpet, and cleaned all my windows inside and out. EVERYTHING was done very well. This has been a very gratifying and
smooth experience. I will definitely be calling in the future!
--Sue White
Wed, 10 Sept 2008
I have had my floor grout restored, my shower restored, and my master bathtub restored. I was amazed at the time that was spent
on each area as compared with the price that was quoted. I look forward to my carpets being cleaned and then starting my new bi-
monthly service with The Secret Service. It is nice to do business with someone like Brian who really takes the time to get to know
you, and your needs and expectations.
--Olivia Gunn
Mon, 18 Aug 2008
Brian,
While I am always pleased with the feedback I get from my clients about the results they get from your service, I think I am most
impressed with the fact that you never go back on your quotes. When you give someone a quote for service, they (and I) never have
to worry about a back-end charge from you with an excuse like "It took longer than we expected," or "I had to pay overtime." Thank
you for being so aboveboard and for being such an integral part of my vendor team.
--Elizabeth Chappell
Realtor
Keller-Williams Realty
Wed, 13 Aug 2008
The windows look great! Just a perfect, impeccable job. The difference is remarkable. Thank you for such tremendous results! I
only wish I lived there (at the rent house) so I could enjoy them all the time!
--Deborah Conley
Tues, 29 Jul 2008
Absolutely no complaints. We’re all impressed with how the floors shine, yet they’re not slippery (the other cleaning service had
them as slippery as ice)
--Jennifer Long
Tue, 1 Jul 2008 11:23:38 -0500
Hi Brian,
It's hard to believe it's been a year already. Boy time does fly! The Secret Service has done a great job for us. I occasionally hear of
issues but it's rare; when I do, you're Johnny on the Spot. I appreciate that!
--Debbie King
River Pointe Professional Bldg.
WOMEN'S HEALTHCARE AFFILIATES, PA
June 30, 2008
The Secret Service did a great job restoring the grout in my home! I give the results a perfect 5 out of 5 stars. The price was very
reasonable ($525 less than another contractor) and the floors look great! I definitely chose the right company to handle this project.
--Catherine Fambrini
Thu, 26 June 2008
Brian,
Thank you for taking care of the issues I brought to your attention. The house looked great!
--Carrie Markette
June 25, 2008
Thank you for everything! The service provided by you and your crews has been excellent. We are off to a great start!
--Monica Ramirez
Crane Energy
Tue, 10 Jun 2008 18:03:59 -0700 (PDT)
(The first visit was) awesome! The crew did a terrific job! It was great to come home to a clean house. Look forward already to the
next cleaning.
--Cheryl Libersat
June 2, 2008
I give The Secret Service 5 stars (out of a perfect 5). Other than some small issues in the beginning, the cleaning has been really
good. The day porter is very responsive to my calls as emergencies arise. The management at The Secret Service is also attentive
and responds to our needs promptly."
--Barbara Martin
Site Manager
Houston Physicians Medical Association
Fri, 11 Apr 2008 18:07:40
Brian,
I was very pleased with the work that was done today. I like how you listened to what I needed and worked with me on price initially
and today I was very pleased with the results. I wanted a clean look and smell and thats what I got! Thanks for everything! :)
--Peggy Pinnell
Thu, 10 Apr 2008 15:34:20
I think (the cleaning crew) is doing great! Other than sometimes not replacing low paper in the restrooms, I think they are doing
great! THANK YOU!!
--Valerie Freeman
FleetPride
April 1, 2008
I wanted to let you know how pleased Anya and I are with your service. From the outset, we were impressed with your company's
approach to handling our cleaning requirements. From the suggestions you made during the walk-through, to the end-result upon
completion of the job, the experience was easy, reasonably priced, and very timely. Thank you!
--Prentiss Harper
Wed, 20 Feb 2008 12:15:54
I appreciate you handling (my call for emergency service) in such a great timely manner -- just immediately! The job the crew did
looks great! Thanks again!
-- Marilyn Adams
Sales Assistant
Wilshire Homes
January 16, 2008
I had to get back in touch with you to tell you what a great job the cleaning crew did! I am very impressed! Thank you for all the hard
work!
-- Wanita Durkin
Fri, 21 Dec 2007 19:32:56
Great job today by our team! Everything they did was wonderful and it was SO NICE to walk into a house after a busy day and have it
be so clean and well done. Please tell the team thank you for us if you will.
--Donna Edwards
Sat, 24 Nov 2007 14:36:43
Brian,
The initial clean was fabulous! I appreciate their work. I look forward to having them come thru on Tuesday again... The joy of a clean
house is something I truly look forward to.
--Jennifer LeBlanc
Wed, 7 Nov 2007 13:19:57
Hi Brian!
We are back from Hawaii and it was sooooo nice to come back to our lovely, clean home. We really appreciate you and the ladies
taking such good care of us.
--Debbie Stuard
October 29, 2007
The Secret Service has always given us great service. They have bent over backwards to get the job done for me, even when it's
been on a moment's notice. Brian, you are a great businessman and you run a great service! Thank you for everything you have done
for us!
--Sandy Norton
Sales Counselor
Kendall Homes
October 8, 2007
Your customer service is excellent! Whenever I have had an issue with the crew's performance, The Secret Service has always
handled it quickly and effectively. Thank you for being so responsive to my calls. The outstanding service you are giving your clients
will be a great asset as you continue to grow.
--Kris Knezeak
Sales Counselor
Wilshire Homes
Tue, 2 Oct 2007 15:45:01 -0500
Hi Brian,
I have been getting positive feedback from all of the tenants of River Pointe Professional Building on your cleaning services. Overall,
they give you an A+! The Veterans Administration is especially happy, and says your service is "wonderful." I am really delighted that
we made the switch to The Secret Service.
--Debbie King
River Pointe Professional Bldg.
WOMEN'S HEALTHCARE AFFILIATES, PA
September 5, 2007
Brian,
Wow! I can not say enough about the quality job you are doing with the sales trailer lately. I know it would be easy for you all to come
in and do the bare minimum, as we all know, it is "just a trailer". This "trailer" is where I do all my business and it is very important
that it be maintained to high standards, as it is the first impression that a potential client will experience. Thanks for taking your job
seriously and I wanted you to know that I greatly appreciate it!
--Jean Pearcy
Sales Counselor
Wilshire Homes
August 8, 2007
Brian,
The ladies did a fantastic job with the Spring cleaning at my house today! I am very impressed with how thorough they were. I haven't
found anything that was missed! The only problem is they are going to make me look bad to my husband because they cleaned much
better than I ever could have! Thank you for making this such an easy and gratifying experience.
--Leslie Reilly
July 20, 2007
You know Brian, I think The Secret Service is the best. You called to welcome me even before I was transferred to this neighborhood.
Additionally, the service quality week to week has been excellent, you have bailed me out of emergencies when I needed last-minute
service, and your company has always been quick to respond to any service issues I have had. I was especially impressed when,
instead of waiting for the next regular service day, you had someone come out immediately to clean the kitchen floor I had
complained about in one of my inventory homes. You have earned my trust, my confidence and my loyalty.
--Linda Wright
Sales Counselor
Wilshire Homes
June 18, 2007
Excellent service. You have always been so easy to work with, and the ladies who clean my house are so sweet and kind. I have
always felt very comfortable with them in my home. I really appreciate the extra steps they take when they are cleaning. The ladies
do a great job every time they are here.
--Crystal Mulville
June 6, 2007
Brian,
I wanted to let you know what a great job the crew is doing. I am impressed with your company's attention to detail both from the
management of our account as well as from the crew's delivery of the service. Our site presents somes terrific challenges
considering it is still under construction, and your company has met those challenges. Your overall product is great.
--Derek Lucas
Custom Moulding and Accessories
Fri, 24 July 2009
The house looks great! Excellent service! Excellent results! Your outstanding reputation is
well-deserved.
--Marie Denton
The house looks great! Excellent service! Excellent results! Your outstanding reputation is
well-deserved.
--Marie Denton